STORE POLICY

CUSTOMER CARE

Thank You for ordering with Queendom Crowns! 

WE ASK YOU KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. WE DO NOT SHIP T0 P.O BOXES. MAKE SURE YOU'RE ENTERING IN THE CORRECT BILLING ADDRESS THAT'S ASSOCIATED WITH YOUR BANK CARD. IF YOU DON'T ENTER THE CORRECT BILLING ADDRESS YOUR CARD WON'T PROCESS THE PAYMENT. IF YOU SEE A PENDING TRANSACTION ON YOUR CARD AFTER BEING DECLINED IT WILL FALL OFF AND IT'S ONLY SHOWING YOU ATTEMPTED TO MAKE THE TRANSACTION. 

PLEASE SHIP TO AN ACTUAL ADDRESS, AS WE DO NOT SHIP TO P.O BOXES.

1. How long is processing, shipping, and handling?

Processing takes 2-3 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.) Express Shipping Orders are 2 to 3 Business Days. 

Domestic Express Shipping is 2-3 Business days depending on your location.

Domestic Regular Flat Rate Shipping is 5-7 Business days depending on your location. 

International Shipping is 7-10 Business days depending on your location.

All Packages Delivery is with FedEx. Business days are Monday-Friday



2. When will my tracking number start to update?

After receiving a tracking email, Shipping Activity will become available after 24hrs. Your Tracking Number will come to your email. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service at support@queendomcrowns.com 


3. Can I make changes to my order?

To insure a quick delivery all orders are processed daily, So orders cannot to be altered or changed once your payment is complete.

We do NOT accept returns or exchanges.  All sales are final. 

International shipments are responsible for custom taxes and duties upon delivery. 

We offer fast and convenient same day shipping. Cut off time is 12pm EST Monday-Friday.  After 12pm EST orders ship next day. We ship on business days only (Monday-Friday).

You can expect to receive your items in 2-5 business days. 

All orders are subject to fraud risk analysis. 

**In order to avoid any delays in shipping please provide matching shipping & billing addresses.

Queendom Crowns is not liable for lost, damaged, or stolen packages. 

By purchasing you are agreeing to the following terms and conditions:  You have read the product description and understand the product that you are receiving. You understand and agree to our refund policy.  You understand that once an order is submitted, changes or cancellations can not be made (including item changes, shipping address changes, etc). 

PRIVACY & SAFETY

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@queendomcrowns.com